• The right of withdrawal applies only to distance (online or remote) purchases.
• The right of withdrawal may only be exercised by natural persons (consumers).
• The withdrawal form must be completed no later than 14 days from the date the goods are received.
• To return a product within the 14-day withdrawal period, the original packaging and all associated components must be kept intact.
• Important! During the withdrawal period, the customer may use the product only to inspect it—only to the same extent that would be possible when examining the product in a physical store before purchase.
• The consumer is responsible for any reduction in the value of the product resulting from handling beyond what is necessary to establish its nature, characteristics, and functioning.
• The consumer is responsible for the costs associated with returning the goods.

To return a product within 14 days:

• Complete the online withdrawal form.
• Or contact us at info@vairaviksne.lv

The buyer is responsible for the costs of returning the goods.